Team

All of our senior team are long standing time served managers and supervisors with years of lift industry experience. They are pragmatic, thorough and committed to ensuring complete customer satisfaction. Find out more about them below, and contact us if you’d like to speak with any of the team. 

Paul founded PIP Lifts in 1992 with 19 years of experience already under his belt. His journey in the lift…
Paul Masterson
Managing Director
Abbie started in March 2008 in service administration progressed to Customer helpdesk and now  Service Supervisor, responsible for 1000 lifts/10…
Abbie Stone
Service Supervisor
Reece joined PIP in March 2026 as Service Operations Manager.
Reece Pincham
Service Operations Manager
Apprentice trained at PIP, now keeping Repair engineers in line, busy and effective. Loves shopping, even buying spare parts!
Sarah Chambers
Repair Supervisor
Nicola is our 4th longest member of staff, joining us in 2002. Over the years, she has carried out every…
Nicola Wilder
Management Systems Coordinator
Brian has been with PIP since 2015, assisting clients with new maintenance contracts and upgrading existing ones.
Brian Palfreman
Business Development Manager
Rob is the second longest member of staff, over the years he has seen the company grow five fold, it…
Robert Sexton
Accounts
Michael Bateman joined PIP in August 2026 as Service Supervisor.
Michael Bateman
Service Supervisor
Started as a service engineer in 2001, via hard work and dedication Chris is now most senior Service Supervisor &…
Christopher Lambert
Service Supervisor & Technician
Tony has now been with us since 2022 managing the Major Works Department.  
Tony Raddon
CONSTRUCTION GENERAL MANAGER
Terry joined us in 2020 from Patron Lifts as the General Manager, he has now been in the lift industry…
Terry Burnett
REPAIRS MANAGER
Hayley joined us in 2020 from Patron Lifts, now working alongside our accounts manager.
Hayley Bates
ACCOUNTS ASSISTANT
Crystal started work at PIP for the service department and has progressed to Repair Estimator.
Crystal Lee
Repair Estimator
Billy joined us in 2023, started working in our Service Department and has now progressed to Finance Assistant.
Billy Farrow
Finance Assistant
Danielle joined us in 2023 to assist the Major Works Department in various Administrative roles.
Danielle Wood
Major Works Administrator
Jack joined us in August 2026 starting his Level 3 Business Administrator Apprenticeship Course, working in our Service Department.
Jack Green
Service Administrator
Pheobe Stone
Repair Supervisor
Swapon joined us in July 2026 as Service Supervisor.
Swapon Matlib
Service Supervisor
Olivia joined us in November 2024, starting her level 3 Business Administrator Apprenticeship Course, working in our Service department.
Olivia Blackwood
Service Administrator
Lilly joined PIP in August 2025, starting her Level 3 Business Administrator Apprenticeship Course working in our Major Works department.
Lilly Driscoll
Major Works Administrator
Ava joined us in May 2026 starting her Level 3 Business Administrator Apprenticeship Course, working in our Service Department.
Ava Burrows
Service Administrator
Dave joined us in 2023 and has since been an important member of the team.
Dave West
Sales Manager
John joined our Major Works Department in January 2026.
John Pyburn
Project Manager