Team

All of our senior team are long standing time served managers and supervisors with years of lift industry experience. They are pragmatic, thorough and committed to ensuring complete customer satisfaction. Find out more about them below, and contact us if you’d like to speak with any of the team. 

Paul founded PIP Lifts in 1992 with 19 years of experience already under his belt. His journey in the lift industry started as an apprentice engineer. Through hard work and dedication, he has taken PIP from strength to strength via strategic growth and acquisitions. Today PIP have a turnover of £7,000,000.
Paul Masterson
Managing Director
Cliff has over 55 years experience within the lift industry
Started as a Field Apprentice and subsequently held various senior management/director roles within both international and London based independent lift companies.
Renowned for his cheeky grin and quick wit
Clifford Smith
General Manager
Bob was employed as Construction General Manager in 2007, current turnover £3.8M
Apprentice trained and has spent all working time in Construction/Modernisation
He is the go to man for useful snippets of information.
Bob Suff
Construction General Manager
Abbie started in March 2008 in service administration progressed to Customer helpdesk and now  Service Supervisor,
responsible for 1000 lifts/10 engineers.
NVQ trained in Business Administration and Customer Service and has great IT skills.
Abbie Stone
Service Supervisor
Ron has 45 years experience, apprentice trained at the same time as Paul Masterson
Great all round lift knowledge with hands on support for his repair teams.
Ron Adams
Repair Supervisor
Apprentice trained at PIP, now keeping Repair engineers in line, busy and effective. Loves shopping, even buying spare parts!
Sarah Chambers
Repair/Service Coordinator
Alex looks after service repair quotations and sales, as well as hundreds of quotes each and every month!
Alex Waterman
Repair Sales
Nicola is our 4th longest member of staff, joining us in 2001. Over the years, she has carried out every admin role within PIP.
Nicola Wilder
Management Systems Coordinator
Brian has been with PIP since 2015, assisting clients with new maintenance contracts and upgrading existing ones.
Brian Palfreman
Business Development Manager
Newest member of the PIP team, Leah is completing one year apprenticeship in Business Administration NVQ3.
Leah Seber
Business Administration Apprentice
Rob is 2nd longest member of staff, over the years he has seen the company grow five fold, it has been quite a journey!
Robert Sexton
Accounts
Shelby joined in 2014, she has made it look easy.
Shelby Tunney-Ware
Major Works Administrator
In 2014, Terry joined PIP to develop new clients for our Major Works department, he has been very successful doing this.
Terry Pavey
Sales Manager
Phoebe joined us this year and works in our service administration team, happy to help and always has a smile on her face.
Phoebe Stone
Service Administration
Millie is in second and final year of her apprenticeship, on course to complete NVQ3 in Customer Service.
Millie Hagger
Administration Apprentice
Started with PIP in 2004 as a service engineer, promoted to service supervisor and then department manager in 2007. Along with his dedicated team, they are committed to ensuring service delivery of the highest possible standard.
Rob Staras
Service Manager
David has been in the industry in excess of 35 years during which he has experience from all operational and support disciplines associated with installation, modernisation, repairs and service sides of the industry.
David Waterman
Service Supervisor
Started as a service engineer 19 years ago, via hard work and dedication Chris is now most senior Service Supervisor & Technician.
Christopher Lambert
Service Supervisor & Technician