All of our senior team are long standing time served managers and supervisors with years of lift industry experience. They are pragmatic, thorough and committed to ensuring complete customer satisfaction. Find out more about them below, and contact us if you’d like to speak with any of the team. 

Paul founded PIP Lifts in 1992 with 19 years of experience already under his belt. His journey in the lift industry started as an apprentice engineer. Through hard work and dedication, he has taken PIP from strength to strength via strategic growth and acquisitions. Today PIP have a turnover of £7,000,000.
Paul Masterson
Managing Director
Abbie started in March 2008 in service administration progressed to Customer helpdesk and now  Service Supervisor, responsible for 1000 lifts/10 engineers. NVQ trained in Business Administration and Customer Service and has great IT skills.
Abbie Stone
Service Supervisor
Ron has 45 years experience, apprentice trained at the same time as Paul Masterson Great all round lift knowledge with hands on support for his repair teams.
Ron Adams
Repair Supervisor
Apprentice trained at PIP, now keeping Repair engineers in line, busy and effective. Loves shopping, even buying spare parts!
Sarah Chambers
Repair Supervisor
Alex started with PIP Lifts looking after service repair quotations and sales, promoted to service supervisor in 2020.
Alex Waterman
Service Supervisor
Nicola is our 4th longest member of staff, joining us in 2002. Over the years, she has carried out every admin role within PIP.
Nicola Wilder
Management Systems Coordinator
Brian has been with PIP since 2015, assisting clients with new maintenance contracts and upgrading existing ones.
Brian Palfreman
Business Development Manager
Rob is the second longest member of staff, over the years he has seen the company grow five fold, it has been quite a journey!
Robert Sexton
In 2014, Terry joined PIP to develop new clients for our Major Works department, he has been very successful doing this.
Terry Pavey
Sales Manager
David has been in the industry in excess of 35 years during which he has experience from all operational and support disciplines associated with installation, modernisation, repairs and service sides of the industry.
David Waterman
Service Supervisor
Started as a service engineer in 2001, via hard work and dedication Chris is now most senior Service Supervisor & Technician.
Christopher Lambert
Service Supervisor & Technician
Tony has now been with us since 2022 managing the Major Works Department.  
Tony Raddon
Terry joined us in 2020 from Patron Lifts as the General Manager, he has now been in the lift industry for 43 years. Terry is now our Repairs Manager.
Terry Burnett
Hayley joined us in 2020 from Patron Lifts, now working alongside our accounts manager.
Hayley Bates
Olivia joined us in 2023, starting her level 3 Business Administrator Apprenticeship Course, working in our Service department.
Olivia Smith
Service Administrator
Crystal is one of our latest employees working on the service department completing all of your service bookings.
Crystal Lee
Service Co-Ordinator
Billy joined us in 2023, working in our Service Department.
Billy Farrow
Service Administrator
Danielle joined us in 2023 to assist the Major Works Department in various Administrative roles.
Danielle Wood
Major Works Administrator
Olivia joined us in 2023 to assist the Major Works Department in various Administrative roles.
Olivia Pullman
Major Works Administrator