Openness & Transparency

PIP Lifts are committed to open and transparent working practices, to ensure our customers are fully informed and confident in the service we provide. 

Our Customer Promise

We understand that effective property management relies on a supplier’s honest and impartial feedback from frontline staff, including our engineers, who in some cases are the only party present in the building itself.

This is reflected in our Customer Promise: 

  • Fair contracts that state clearly what is and isn’t covered 
  • Clear and prompt communication from PIP engineers during callouts 
  • Impartial advice about the range of possible solutions to any lift fault 
  • Honest costing of available options 
  • Value engineering – innovative thinking for customer savings 
  • Proactive frontline staff who never ignore concerns about lift abuse, working conditions or impediments to swift and effective repair 
  • Complete transparency of invoicing